Congratulations on choosing Homeport as your means of secure, convenient home delivery.

 

Now you need never wait in again!

 

 

 

 

ORDERING GOODS & SERVICES                     page   2

 

 

INTRODUCING HOMEPORT                             page   3

 

 

HOW TO USE HOMEPORT –                              page   4

QUICK REFERENCE GUIDE

 

 

HOW TO USE HOMEPORT –

DETAILED GUIDE

 

Releasing your box                                       page   5

 

Plugging the empty box back in                  page   6

 

Getting the empty box back again             page   7

 

Returning unwanted goods                           page   7

 

Arranging dry cleaning                                 page   8

 

Making your Homeport more secure           page   9

 

Getting access using the PIN                       page 12

 

Dealing with ‘alien boxes’                            page 13

 

Help                                                               page 13

 

 

 

 

 

 

ORDERING GOODS & SERVICES

 

To start shopping or arrange for dry cleaning/shoe repairs simply follow the instructions provided by the participating  retailers  - for now, these are:

 

 

 

 

 

The Food Ferry Company Ltd 

(home delivery supermarket)

www.foodferry.co.uk or telephone 020 7498 0827

 

 

                   

Berry Bros & Rudd

(wine & spirit merchants)         

www.bbr.com or telephone 0870 900 4300                                                            

 

         

Jeeves of Belgravia

(laundry, cleaning & shoe repairs)

www.jeevesofbelgravia.co.uk  or telephone 020 8809 3232    

 

 

 

London Laundry Dry Cleaning Company

(laundry & dry cleaning)

www.lldcc.co.uk or telephone 020 8540 1101

 

 

 

 

 

 

-IMPORTANT –

 

always state that you are a Homeport shopper 

 

always quote your master card ID number

(from the back of your master card and user card/s.)

 


HOW TO USE HOMEPORT - QUICK REFERENCE GUIDE

(For full instruction see relevant page in detailed guide)

 

Releasing your box (page 5)

 

  1. switch on Homeport
  2. hold user card target against reader panel to access Homeport
  3. select ‘get new box’
  4. select ‘get box’
  5. pull cable to release (keep cable straight whilst pulling)

 

 

Plugging the empty box back in (page 6)

 

  1. switch on Homeport
  2. hold user card target against reader panel to access Homeport
  3. push cable into empty port
  4. select ‘return box’

 

 

Getting the empty box back again (page 7)

 

  1. switch on Homeport
  2. hold user card target against reader panel to access Homeport
  3. select ‘get old box’
  4. pull cable to release (keep cable straight whilst pulling)

 

 

Returning unwanted goods or sending dry cleaning/mending away (page 7/8)

 

1.  switch on Homeport

2.  hold user card target against reader panel to access Homeport

3.  push cable into empty port

  1. select ‘return product’

 

 

Making your Homeport more secure (assigning a PIN) – see page 9

 

Getting access to your Homeport using a PIN – see page 12

 

Alien Boxes – see page 13

 

 

 

 

Need help? Telephone 020 7815 3440 and ask for ‘Homeport Help’

 

 

 

HOW TO USE HOMEPORT – DETAILED GUIDE

 

Releasing your box. 

 

When you have received a delivery, this is how you release your box …

 

1.     press the on/off button.

Homeport will switch on.

 

The LCD display will look like this:

 

current time/current date

Battery [] [] [] []

Please, identify!

 

2.     hold the user card against the reader panel - the target design must be in contact with the reader panel. 

Homeport will read your card and identify it.

 

The LCD display will look like this:

 

Please, wait!

 

After a short time Homeport will identify your card, then it will display the main menu

 

The LCD display will look like this:

 

Get new box

Get old box

Fixed box/es

Select                              back

 

3.     press the 'left selector button' to activate the chosen command 'get new box'

 

The LCD display will look like this:

 

[]        []        []

 

get box                           back

 

… and one of the port lights will flash to indicate which port lock is ready to open.

 

4.     press the 'left selector button' to activate the chosen command 'get box'

Homeport will buzz as it unlocks the port.

 

5.     grasp the cable and pull it firmly towards you to release your box.  Try to keep the cable as straight as possible, or it could fail to release.

 

6.      Unpack at your convenience …! (Homeport will turn itself off)

 

Plugging the empty box back in.

 

After you have unpacked your box, plug the empty box back in as soon as possible. This is how you plug the empty box back into Homeport ready for collection by the retailer…

 

1.     press the on/off button.

Homeport will switch on.

 

The LCD display will look like this:

 

current time/current date

Battery [] [] [] []

Please, identify!

 

2       hold the user card against the reader panel as before

Homeport will read your card and identify it.

 

The LCD display will look like this:

 

Please, wait!

 

After a short time Homeport will identify your card, then

 

The LCD display will look like this:

 

Get new box

Get old box

Fixed box/es

Select                              back

 

3.      make sure that the cable is attached to the box, then firmly push the spike lock (ie the end of the cable) into any empty port lock - it doesn't matter which one.

 

The LCD display will look like this:

OK !  box accepted

 

Then the LCD display will change automatically to :

 

Return box

Return product

Return box

Select                              back

 

4.     press the 'scroll down button', until you arrive at the command 'return box'.

 

5.  press the 'left selector button' to activate the command 'return box'.

 

After a couple of minutes, Homeport will turn itself off, keeping the box ready for collection.  You don't need to do anything else.

 

 

Getting the empty box back again after you have plugged it in

 

If you decide that you need to return something to the retailer, but you have already plugged the empty box back in, this is how you un-plug it again…

 

1.     repeat steps 1 & 2 from the section headed 'plugging the empty box back in'.

 

2.     press the 'scroll down button' until you arrive at the command 'get old box'

 

3.     press the 'left selector button' to activate the command 'get old box'

Homeport will buzz as it unlocks the port lock.

 

4.     grasp the cable and pull it firmly towards you to release your empty box.

 

5.     place the unwanted products in the box and repeat steps 1-3 from the section 'plugging the empty box back in'.

 

6.     press the 'scroll down button', until you arrive at the command

'return product'.

 

7.     press the 'left selector button' to activate the command, 'return product'

 

After a couple of minutes, Homeport will turn itself off, keeping the products ready for collection.  You don't need to do anything else.

 

 

 

 

Returning unwanted goods

 

If you wish to return any of the products this is how you do it …

 

1.     repeat steps 1-3 from the section headed 'plugging the empty box back in'.

 

2.     press the 'scroll down button', until you arrive at the command 'return product'.

 

3.  press the 'left selector button' to activate the command 'return product'.

 

After a couple of minutes, Homeport will turn itself off, keeping the products ready for collection.  You don't need to do anything else.

 

Arranging dry cleaning

 

Contact the dry cleaner of your choice, from the list at the front of this guide. 

The dry cleaner will arrange to deliver a special box & cable to your Homeport. 

 

NB: in order to use this service you will be required to store the box at your home!

 

 

 

When the box arrives, this is what you do …

 

  1. Follow instructions for releasing your box – page 5.

 

  1. Put your dry cleaning in the box then plug it back in.

Follow instructions for returning unwanted goods – page 7.

 

You must re-use the dry cleaner’s cable as it contains a specific microchip.

 

  1. The dry cleaner will un-plug the box, remove your cleaning and then plug the box back in.

 

  1. Follow instructions for releasing your empty box – page 5, then store it at home with its cable.

 

  1. Remember to plug your dry cleaning box into Homeport on the day your cleaning is due to be returned to you.

 

 

Making your Homeport more secure

 

No one can get access to your Homeport without your user card/s.  This means that, as long as your cards are safe, your delivery is safe when plugged into Homeport.  However, you may wish to restrict the use of the card to ensure that only you (and/or other nominated persons) can use it.  You can do this by activating the PIN number facility. If you do this, the user card will only work if used in conjunction with a PIN number created by you.

No one, including you, will be able to get access to the Homeport without using the PIN. This is how you do it …

 

1.      press the on/off button.

Homeport will switch on.

 

The LCD display will look like this:

 

current time/current date

Battery [] [] [] []

Please, identify!

 

2.     hold the master card  against the reader panel - the target design must be in contact with the reader panel. 

Homeport will read your card and identify it.

 

The LCD display will look like this:

 

Please, wait!

 

After a short time Homeport will identify your card, then display the main menu

 

The LCD display will look like this:

 

Get new box

Get old box

Fixed box/es

Select                              back

 

3.     press the 'cursor down button' until you arrive at 'customer set up'.

 

4.     press the 'left hand selector button' to activate 'customer set up' command.

 

The LCD display will look like this:

 

Using PIN

Change PIN

Card status

Select                    Back

 

 

5.     press the 'left hand selector button' to activate the command 'using PIN'

 

The LCD Display will look like this:

 

Customer card: A

Using PIN: off

Change       Back

 

6.     press the 'cursor up' or 'cursor down' button to select the card you wish to create a PIN number for, eg 'customer card:A'

 

7.     press the 'left hand selector' button to activate the command 'Change'

 

The LCD Display will look like this:

 

Customer card: A

Using PIN: on

Change       Back

 

8       press the 'left hand selector' button to activate the command 'Back'

 

The LCD Display will look like this:

 

Using PIN

Change PIN

Card Status

Select                    Back

 

9       press the 'cursor down' button until you arrive at 'Change PIN'

 

The LCD Display will look like this:

 

Customer Card: A

Cust PIN: 00001111

NEW             BACK

 

10   press the 'left hand selector' button to activate the command 'NEW'

 

The LCD Display will look like this:

 

New: 0

Verify:

---------------------

NEXT            VERIFY

 

11   press the 'cursor up' or 'cursor down' button to select a new number.

You will see the number 0 change to 1, and so on up to 9

 

 

12   continue scrolling until you arrive at the number you want to select, then press the 'left hand selector'  button to activate the command 'NEXT'.

You have now changed the first number of the existing eight-digit PIN

(originally 00001111)

 

The cursor will now flash on the next number of the eight-digit PIN.

 

You can now choose to change the next number of the eight-digit PIN.

 

13   repeat step 11 to change the next number of the eight-digit PIN.  Continue to change each number in this way until you have achieved your new personal PIN.  You may change as few or as many numbers as you wish.

 

14   Confirm that you are happy with your new personal PIN by pressing the 'right hand selector' button to activate the command 'verify'.

 

The LCD Display will look like this:

 

NEW: ******** (if you have only changed one digit, you will only see one '*')

Verify: 0

----------------------------

NEXT                      OK

 

15   now re-enter your new personal PIN, digit by digit, exactly as you did

in steps 11-13.

 

16   press the 'right hand selector' button to activate the command 'OK'.

This instructs Homeport to memorise your new personal PIN.

 

The LCD Display will briefly look like this:

 

**** OK ****

 

and then like this …

 

Using PIN

Change PIN

Card Status

Select                    Back

 

Your Homeport is now only accessible via the user card & its corresponding PIN.

 

You can make your additional user card/s more secure by using the PIN facility,

but you can only do this via the master card.

Using the master card to access the Homeport, you then select the card you want to create a pin for (eg card A,B etc) - see step 6 in the above instructions.

 

 

 

 

 

Getting access to your Homeport using the PIN.

 

Once you have set up a PIN, you will have to use it each time you want access to your Homeport.  This is how you do it…

 

1.     press the on/off button.

Homeport will switch on.

 

The LCD display will look like this:

 

current time/current date

Battery [] [] [] []

Please, identify!

 

2.     hold the user card (which you have assigned a PIN to) against the reader panel - the target design must be in contact with the reader panel. 

Homeport will read your card and identify it.

 

The LCD display will look like this:

 

Enter PIN: 0

NEXT                      OK         (The 0 will be flashing).

 

3.     press the 'cursor up' or 'cursor down' button to arrive at the first digit of your personal PIN.

 

4.     press the 'left hand selector' button to activate the command 'NEXT'.

Another flashing 0 will appear on the LCD Display.

 

5.     repeat steps 3 & 4 until you have keyed in all but the last digit of your   personal PIN. 

 

6.     after you have keyed in the last digit of your personal PIN press the 'right hand selector' button to activate the command 'OK'.

The LCD Display will look like this:

 

Please, wait!

 

Homeport will check your PIN and then display the main menu:

 

Get new box

Get old box

Fixed Box(es)

Select               Back

 

From this point, follow the relevant instructions in this guide.

 

If you enter an incorrect PIN, the LCD Display will  say ‘pin code error – try again’.  You must then re-enter your PIN to get access to Homeport.

 

 

 

Dealing with Alien Boxes

 

'Alien Boxes' is a function which allows for human error on the part of the delivery person.  Imagine that the person delivering your box has made a procedural mistake during the connection process. If this is the case, as you are going through the process of releasing the box, things will not go as expected -

 

The LCD Display will look like this:

 

ALIEN BOX!!!!!

Get Box                 Keep

 

We hope you won't ever be inconvenienced in this way, but if it does happen, this is what you do …

 

1.     press the left hand selector button to activate the command 'get box'

 

2.     check the contents of the box.

 

3.     keep the contents of the box if they are yours, or replace them.

 

4.     plug the box back in to any empty port lock.

 

5.     press the right hand selector button to activate the command 'keep box'

This instructs Homeport to keep the alien box safe, awaiting collection.

 

6.     contact the retailer to report that you have an alien box in your Homeport.

 

You don't need to do anything else.

 

 

Need help?

 

If you find that, despite using this guide, you are having problems - and Homeport is not behaving as it should, this is what you do …

 

Telephone 020 7815 3440 and ask for 'Homeport Help'